Postnord

Sr. UI/UX designer, Graphic designer

Julia developed the design for a concept based on the results from a workshop with the client and end users. Together with Postnord’s Innovation Lab, a concept was created that assists the end user with the complexity of exporting goods to Norway from Sweden. The purpose of the assignment was also to change Postnord’s customer experience and to expand Postnord’s range regarding packages via e-commerce for small businesses. In just three weeks, Postnord had a fully developed product ready to be implemented on Postnord’s website.

Award winning!
The project won “Business Partner of the Year for IBM” in the category “Strategic Business of the Year” at the IBM Business Partner Summit for the implementation of the Export Assistance project for Postnord.

ROLES
UX/UI Designer
Graphic designer

TOOLS
Photoshop

METHODS/PROCESSES
Rapid design process
Accessibility/WCAG
Brand & Identity
Agile/Lean

OTHER
Award winning
Micro Copy

Exporthjälpen

Export Assistance for small businesses

Julia, as the lead UI/UX and Graphic Designer, played a pivotal role in developing the design for a new concept. This concept was based on insights gathered from a comprehensive workshop involving both the client, end users as well as the Swedish Customs – Tullverket. Collaborating closely with Postnord’s Innovation Lab, Julia and the team created a concept aimed at simplifying the complex process of exporting goods from Sweden to Norway. Julia was instrumental in developing a high-fidelity (HiFi) prototype for Postnord, which was designed to enhance the user experience significantly.

The primary objective of this assignment was not only to improve Postnord’s customer experience but also to broaden Postnord’s service offerings, particularly in the realm of e-commerce packages for small businesses.
Remarkably, within a span of just three weeks, Postnord had a fully developed product ready for implementation on their website. This rapid development cycle was a testament to the team’s efficiency and Julia’s exceptional design skills.

The success of this project was further underscored when it won the prestigious “Business Partner of the Year for IBM” award in the “Strategic Business of the Year” category at the IBM Business Partner Summit. This accolade recognized the outstanding implementation of the Export Assistance project for Postnord, highlighting the project’s strategic importance and innovative approach.

YouTube video appearance

Julia actively participated in the video for Capgemini together with Postnord. This project utilized Bluemix technologies to enhance services demonstrating a cutting edge approach to digital solutions in the logistics and delivery sector.

Challenges

Rapid Development

Completing a fully developed product within just three weeks.

Alignment

Ensuring the design met the needs and expectations of both the client and end users.

Complexity

Simplifying the intricate procedures involved in exporting goods.

Outcome

Award Recognition

The project won “Business Partner of the Year for IBM” in the “Strategic Business of the Year” category at the IBM Business Partner Summit.

Successful Implementation

A fully developed product ready for implementation on Postnord’s website within three weeks.

Expanded Service Offerings

Broadened Postnord’s range of services, particularly for small businesses engaged in e-commerce.

Improved Customer Experience

Enhanced user satisfaction with a more intuitive and efficient export assistance tool.