Swedbank
Sr. UX/UI designer
In just five days, Julia successfully designed and developed a proof of concept that digitized the compensation in the event of death claim process at Swedbank Insurance. This project not only improved operational efficiency but also enhanced the overall user experience, providing a more compassionate and streamlined service during a challenging time for customers.
ROLES
UX/UI Designer
TOOLS
Photoshop
Invision
METHODS/PROCESSES
Proof of concept (POC)
Accessibility/WCAG
Brand & Identity
Agile/Lean
OTHER
Micro copy
Compensation in the event of death
Swedbank Insurance
In just five days, Julia successfully designed and developed a proof of concept that digitized the compensation claim process at Swedbank Insurance. The new user interface significantly simplified the flow, making it more intuitive and efficient for users. By reducing the process to five simple steps, the digital solution minimized waiting times and eliminated the complexities of the paper-based system. This project not only improved operational efficiency but also enhanced the overall user experience, providing a more compassionate and streamlined service during a challenging time for customers.
Key Achievements
Rapid Development
Completed the design and development of a high-fidelity prototype within an impressive timeframe of just five days.
Simplified user-friendly Process
Reduced the compensation claim process, significantly improving ease of use. Created an intuitive and user-friendly interface that minimized user errors and frustration.
Outcome
Reduced Waiting Times
The digital solution drastically cut down the waiting times associated with the paper-based process, providing quicker resolutions for users.
Operational Efficiency
Streamlined the compensation claim process, leading to improved operational efficiency and reduced administrative burden.
Scalability
Established a scalable framework that can be further developed and implemented across other services within Swedbank Insurance.
Improved User Experience
Enhanced the overall user experience by providing a more intuitive, efficient, and compassionate service.
Positive Feedback
Received positive feedback from users and stakeholders, validating the effectiveness and impact of the new digital solution.